Cookie Policy

Introduction

This Cookie Policy explains how FlowHive ("we", "our", or "us") uses cookies and similar technologies when you visit our website at flow-hive.co.uk or use our online services.

We are committed to being transparent about how we collect information online and giving you meaningful control over your privacy.

What Are Cookies?

Cookies are small text files placed on your computer, mobile phone, or other device when you visit a website. They help websites remember information about your visit, such as:

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  Your preferences and settings
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  Login status and authentication
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  Language and display settings
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  Security information
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  Website performance data
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  Anonymous usage statistics

Cookies do not normally identify you directly, but they may identify your browser or device.

Why We Use Cookies

FlowHive uses cookies to provide, improve, and secure our website and services. Specifically, we use cookies to:

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  Operate the website securely
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  Remember your preferences
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  Improve website performance
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  Measure website traffic and understand how visitors use our site
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  Improve the overall user experience
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  Protect against fraud and malicious activity
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  Support future platform improvements

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. Without them, the website may not function correctly. They do not require your consent under UK law because they are necessary for providing the service you have requested.

Examples include:

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  Session management
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  Security authentication
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  Load balancing
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  Cookie consent preferences
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  Login sessions
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  Form security

Functional Cookies

Functional cookies improve your experience when using the website. They may remember your preferences and settings across visits. These cookies may require your consent depending on how they are used.

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  Language preferences
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  Display preferences
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  Recently viewed pages
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  Accessibility settings
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  User interface preferences

Analytics Cookies

Analytics cookies help us understand how visitors use our website. Data is generally aggregated and used to improve our site. Where required by law, these will only be placed after you have provided consent.

They may collect information such as pages visited, time spent on pages, device type, browser type, traffic source, navigation paths, and errors encountered. Examples may include Google Analytics, Microsoft Clarity, and Plausible Analytics.

Performance Cookies

Performance cookies help us monitor and improve website performance. They may record page loading times, website errors, server performance, feature usage, and reliability metrics.

Marketing Cookies

FlowHive may use marketing cookies in the future to measure advertising performance, deliver relevant advertisements, limit repeated advertisements, measure campaign effectiveness, and build website audiences. Marketing cookies will only be used where you have provided your consent.

First-Party and Third-Party Cookies

Some cookies are placed directly by FlowHive (first-party cookies). Others are placed by trusted third-party providers whose services we use, such as:

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  Website hosting providers
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  Analytics providers
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  Video hosting platforms
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  Live chat providers
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  Payment providers
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  Content delivery networks
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  Security providers

Where third-party cookies are used, they remain subject to the privacy policies of those organisations. We recommend reviewing the privacy policies of those providers.

Cookie Duration

Cookies may remain on your device for different periods of time depending on their purpose.

Session Cookies

These are deleted automatically when you close your browser. Examples include login sessions, temporary authentication tokens, and shopping or enquiry form data.

Persistent Cookies

These remain on your device until they expire or are manually deleted. Typical durations used by FlowHive may include 30 days, 90 days, 6 months, 12 months, or up to 24 months, depending on the purpose of each cookie.

Cookies We May Use

The table below shows the categories of cookies used on the FlowHive website. This table is updated whenever new cookies are introduced.

Managing Your Cookie Preferences

When you first visit our website, you will be asked to choose which non-essential cookies you wish to accept. You can:

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  Accept all cookies
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  Reject non-essential cookies
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  Choose individual cookie categories
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  Change your preferences at any time

Your preferences will be remembered using a cookie stored on your device.

Browser Controls

Most web browsers allow you to control cookies through their settings. You can usually:

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  Delete existing cookies
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  Block all cookies
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  Block third-party cookies
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  Receive notifications before cookies are stored
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  Clear all website data

Third-Party Services

Our website may use third-party services that place their own cookies. These include:

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  Google Fonts
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  Embedded videos
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  Maps
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  Payment gateways
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  Analytics providers
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  Live chat
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  Customer support platforms

These services may place their own cookies subject to their own privacy policies. We recommend reviewing the privacy policies of those providers.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

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  Changes in legislation
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  New website features or integrations
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  Changes to the cookies we use

The latest version of this policy will always be available on our website. We encourage you to review this page periodically to stay informed about our use of cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please get in touch:

Information Commissioner's Office

You also have the right to contact the Information Commissioner's Office (ICO) if you believe your privacy rights have been infringed.

© 2026 FlowHive. All rights reserved.