Purpose
This Acceptable Use Policy ("Policy") explains the standards that apply when using the FlowHive website, platform and associated services.
Its purpose is to protect our customers, users, employees and systems while ensuring FlowHive remains a secure, reliable and professional platform for everyone.
Scope
This Policy applies to all individuals who access or use FlowHive in any capacity, including:
Our Principles
FlowHive has been built to help organisations operate more efficiently through intelligent workforce management and business operations. We expect all users to uphold these core principles:
Permitted Use
You may use FlowHive to:
- ✓Manage staff schedules and workforce planning
- ✓Coordinate operational activities
- ✓Store business information
- ✓Manage customer records and communications (where enabled)
- ✓Manage recruitment activities (where enabled)
- ✓Manage workforce compliance and documentation (where enabled)
- ✓Generate operational reports
- ✓Use any other functionality included within your subscription
Prohibited Activities
You must not use FlowHive to:
- ✕Break any applicable law or regulation
- ✕Commit fraud or deception
- ✕Upload malicious software, viruses, ransomware or other harmful code
- ✕Attempt unauthorised access to any account, system or network
- ✕Circumvent security controls or interfere with platform operations
- ✕Harvest or scrape data without permission
- ✕Reverse engineer or decompile the platform except where permitted by law
- ✕Use automated tools that negatively affect platform performance
- ✕Misrepresent your identity or organisation
- ✕Use the platform to send spam or unsolicited communications
Content Standards
Users are responsible for all information uploaded into FlowHive. Content must:
- ✓Be accurate where reasonably possible
- ✓Be relevant to legitimate business activities
- ✓Respect the privacy of others
- ✓Not infringe copyright, trademarks or other intellectual property rights
Content must not:
- ✕Contain unlawful, defamatory, threatening, abusive, discriminatory or offensive material
- ✕Contain material promoting violence, hatred or illegal activities
FlowHive reserves the right to remove content that breaches this Policy where legally permitted or contractually agreed.
Account Security
Users are responsible for maintaining the security of their accounts. You must:
- ✓Keep passwords confidential and use strong passwords
- ✓Enable multi-factor authentication where available
- ✓Not share accounts unless expressly permitted
- ✓Notify FlowHive immediately if you believe your account has been compromised
Customer Responsibilities
Customer organisations are responsible for:
- ✓Managing user permissions within their account
- ✓Ensuring only authorised users access the platform
- ✓Maintaining accurate workforce records
- ✓Ensuring data entered into FlowHive is lawful
- ✓Complying with UK GDPR and all other applicable legislation
- ✓Obtaining any necessary consents before processing personal data
- ✓Maintaining appropriate internal policies governing platform use
Data Protection
Customers remain responsible for personal data they upload into FlowHive unless otherwise agreed in writing.
Customers must ensure they have a lawful basis for processing any personal information stored within the platform under UK GDPR and all applicable data protection legislation.
Intellectual Property
FlowHive, including its software, branding, documentation, graphics, code and content, is protected by intellectual property laws. Users may not:
- ✕Copy the software or modify its source code
- ✕Sell or resell the platform
- ✕Create competing products using FlowHive
- ✕Remove copyright or proprietary notices
- ✕Use FlowHive branding without prior written permission
Nothing in this Policy transfers ownership of FlowHive's intellectual property.
Fair Use
FlowHive is designed to support normal business operations. Customers must not:
- ✕Deliberately overload the platform
- ✕Generate excessive automated requests
- ✕Use the platform in a manner that negatively affects other customers
- ✕Circumvent subscription limits or licensing restrictions
Third-Party Integrations
Where customers connect third-party services to FlowHive, they are responsible for ensuring those integrations are authorised and lawful.
FlowHive is not responsible for third-party systems or services beyond its reasonable control.
Monitoring
FlowHive may monitor platform activity for legitimate purposes, including:
- ✓Protecting platform security
- ✓Detecting and preventing fraud
- ✓Investigating suspected misuse
- ✓Maintaining service reliability
- ✓Meeting legal obligations
- ✓Supporting customers
All monitoring will be carried out in accordance with applicable data protection legislation.
Suspension of Access
FlowHive may temporarily suspend access where it reasonably believes:
- ✕This Policy has been breached
- ✕Security has been compromised
- ✕Illegal activity is suspected
- ✕Continued access presents a risk to the platform or other users
- ✕Emergency maintenance is required
Where appropriate, FlowHive will explain the reasons for the suspension and work with the customer to resolve the issue.
Termination
Serious or repeated breaches of this Policy may result in:
- ✕Account suspension
- ✕Removal of content
- ✕Restriction of access
- ✕Termination of the subscription in accordance with the applicable subscription agreement
- ✕Reporting to relevant authorities where legally required
Reporting Concerns
If you believe someone is using FlowHive in breach of this Policy, please contact us. We will investigate all reported concerns promptly and fairly.
Changes to This Policy
FlowHive may update this Policy from time to time to reflect:
- ✓Changes in legislation
- ✓Platform enhancements
- ✓Security improvements
- ✓Operational requirements
The latest version will always be available on our website.
Governing Law
This Policy is governed by the laws of England and Wales. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.